At 9yyyy, protecting your personal data is not a legal formality — it is a core commitment. This Privacy Policy explains exactly what information we collect from Pakistani players, how we use it, who we share it with, and what rights you hold over your own data.
Our Privacy Commitments
A plain-language summary of our core privacy commitments to every Pakistani player on the 9yyyy platform.
9yyyy does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within 9yyyy and its directly engaged service providers only.
All data transmitted between your device and 9yyyy servers is encrypted using industry-standard SSL/TLS protocols. Your login credentials, payment details, and personal information are never transmitted in plain text.
Personal data stored on 9yyyy systems is protected by access controls, encryption at rest, and regular security audits. Only authorised personnel with a legitimate business need may access player data.
You have full control over marketing communications from 9yyyy. You may unsubscribe from promotional emails or SMS at any time through your account settings or by contacting 9yyyy support via live chat.
Identity documents submitted for KYC verification — including CNIC copies and payment method screenshots — are used solely for verification purposes and stored securely in compliance with our licensing obligations.
9yyyy reviews and updates this Privacy Policy regularly to reflect changes in data practices, platform features, and applicable regulatory requirements. You will be notified of material changes before they take effect.
Privacy queries?
Contact our Data Protection team via 24/7 Live Chat or email:
[email protected]
1.1 9yyyy is committed to protecting the privacy and personal data of all players and visitors who use the 9yyyy platform. This Policy has been prepared to provide you with a clear and transparent account of how your personal data is handled when you interact with 9yyyy.vip, our mobile platform, live chat support, and any other services we operate.
1.2 This Policy applies to all personal data collected from players based in Pakistan and elsewhere. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
1.3 We use the term "personal data" to mean any information that identifies you or could reasonably be used to identify you as an individual — including your name, CNIC number, mobile number, email address, payment details, and device identifiers.
2.1 For the purposes of this Privacy Policy, 9yyyy acts as the data controller in respect of all personal data collected through the 9yyyy platform. As data controller, 9yyyy determines the purposes and means of processing your personal data.
2.2 9yyyy operates under a valid international gaming license. Our data practices are governed by the data protection requirements of our licensing jurisdiction as well as the standards set out in this Policy.
2.3 Questions or requests relating to your personal data may be directed to our support team at any time via 24/7 Live Chat or by email at [email protected].
When you create a 9yyyy account, we collect the following personal data:
To comply with our licensing obligations and anti-money laundering requirements, we collect:
We record all financial transactions processed through your 9yyyy account, including deposit amounts, withdrawal requests, payment method details, transaction timestamps, and game wagering history. This data is retained for regulatory compliance and dispute resolution purposes.
When you access the 9yyyy platform, we automatically collect certain technical data, including:
Where you contact 9yyyy through live chat, email, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and any attachments provided. This data is used for quality assurance, dispute resolution, and regulatory compliance.
9yyyy processes your personal data for the following specific purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, login credentials | Contract performance |
| Age and identity verification (KYC) | CNIC/passport, date of birth | Legal obligation |
| Processing deposits and withdrawals | Transaction data, payment method details | Contract performance |
| Fraud detection and prevention | Technical data, transaction history | Legitimate interest |
| Responsible gaming monitoring | Wagering history, session data | Legal obligation / legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Marketing and promotions (with consent) | Email address, mobile number | Consent |
| Platform improvement and analytics | Usage data, technical data | Legitimate interest |
| Regulatory reporting and compliance | All categories as required | Legal obligation |
5.1 Contract Performance: The majority of data processing carried out by 9yyyy is necessary to perform our contractual obligations to you as a registered player — including operating your account, processing transactions, and providing access to games.
5.2 Legal Obligation: As a licensed gaming operator, 9yyyy is subject to regulatory requirements that mandate the collection and retention of certain player data, including KYC documentation, transaction records, and responsible gaming data. Processing for these purposes is mandatory and cannot be opted out of.
5.3 Legitimate Interest: 9yyyy processes certain data on the basis of its legitimate interests as a business operator, including fraud prevention, platform security, and improving the quality of services offered to Pakistani players. Where legitimate interest is relied upon, we conduct a balancing test to ensure our interests do not override your fundamental privacy rights.
5.4 Consent: Where we rely on your consent — for example, to send you promotional communications about 9yyyy bonuses, new cricket betting markets, or slot game launches — you may withdraw that consent at any time through your account settings or by contacting support.
9yyyy engages third-party service providers to assist in operating the platform. These providers may process your personal data on our behalf and are contractually bound to handle it in accordance with this Policy and applicable data protection law. Categories of service providers include:
9yyyy may disclose personal data to regulatory bodies, licensing authorities, financial intelligence units, or law enforcement agencies where required to do so by applicable law or a valid legal order. We will notify affected players of such disclosures where we are legally permitted to do so.
9yyyy does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. This commitment applies without exception.
7.1 9yyyy retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:
7.2 When personal data is no longer required for its original purpose and no legal obligation requires its continued retention, 9yyyy will securely delete or anonymise the data.
8.1 9yyyy implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9yyyy will notify you and the relevant regulatory authority in accordance with our obligations under applicable law, within the timeframes required.
8.3 While 9yyyy takes all reasonable precautions to secure your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying 9yyyy immediately if you suspect any unauthorised access to your account.
Cookies are small text files placed on your device when you visit a website. 9yyyy uses cookies and similar tracking technologies (including web beacons and local storage) to operate the platform, remember your preferences, and analyse usage patterns.
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair the functionality of the 9yyyy platform, including your ability to log in or access games. For marketing cookies, you may also manage your preferences through your 9yyyy account settings.
As a player on the 9yyyy platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected].
Request a copy of the personal data 9yyyy holds about you. We will respond within 30 days of receiving a valid request.
Request correction of inaccurate or incomplete personal data held about you on the 9yyyy platform.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that 9yyyy restricts processing of your data in certain circumstances, such as where accuracy is contested.
Request a structured, machine-readable copy of personal data you have provided to 9yyyy, where technically feasible.
Object to processing of your personal data based on legitimate interest, including direct marketing communications from 9yyyy.
11.1 The 9yyyy platform is strictly restricted to individuals aged 21 years and above. 9yyyy does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately close the associated account, delete the data, and return any deposits where possible.
11.2 Parents and guardians who believe a minor may have registered an account on the 9yyyy platform are encouraged to contact our support team immediately via live chat so that the matter can be investigated and resolved promptly.
12.1 As an internationally licensed gaming operator, 9yyyy may transfer your personal data to servers or service providers located outside Pakistan. Where such transfers occur, 9yyyy ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
12.2 Safeguards used for international data transfers may include standard contractual clauses, data processing agreements with binding obligations on recipient parties, and transfers to jurisdictions recognised as providing adequate levels of data protection.
12.3 By registering a 9yyyy account, you acknowledge and consent to the transfer of your personal data internationally as described in this section, subject to the safeguards outlined above.
13.1 9yyyy reserves the right to update this Privacy Policy at any time. Where material changes are made — such as new categories of data being collected or new purposes for processing being introduced — we will notify registered players by email or through an in-platform notification at least 7 days before the changes take effect.
13.2 The date of the most recent update is displayed at the top of this Policy. Your continued use of the 9yyyy platform following notification of any update constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must close your account before the changes take effect.
13.3 We encourage you to review this page periodically to stay informed about how 9yyyy protects your personal data.
14.1 For any queries, concerns, or formal requests relating to your personal data and 9yyyy's data practices, please contact us through the following channels:
14.2 9yyyy aims to acknowledge all privacy-related requests within 3 business days and to provide a substantive response within 30 days of receiving a valid, identifiable request. Where a request is particularly complex, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
14.3 If you are not satisfied with 9yyyy's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.
Your data is protected, your privacy is respected, and your PKR account is ready. Join Pakistani players across Karachi, Lahore, Islamabad, and Faisalabad on 9yyyy — 1,200+ games, JazzCash & EasyPaisa support. 21+ only. Please play responsibly.